Privacy Policy

This Privacy Policy describes how Mos Moody ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Mos Moody website (the “Site”).

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

A. Device Information

  • Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

B. Order Information

  • Purpose of Collection: To provide products or services to you, to process your payment information, arrange for shipping, and provide you with invoices and order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (e.g., our "Mos Moody Secret Club" emails).

  • Source of Collection: Collected from you (the customer).

  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers but only the parts necessary for the transaction and never stored in full), email address, and phone number.

C. Customer Support Information

  • Purpose of Collection: To provide customer support and assistance.

  • Source of Collection: Collected from you.

  • Personal Information Collected: Contact details, and any information shared during the support interaction.

2. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

  • Payment Processors: To process and authorize your purchase payments.

  • Shipping Carriers: To arrange for the delivery of your items (e.g., The Courier Guy, Postnet, etc.).

  • Marketing/Analytics Partners: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. YOUR RIGHTS (POPIA Compliance)

As a resident of South Africa, you have certain rights with respect to your Personal Information, in line with the Protection of Personal Information Act (POPIA), including:

  • The Right to Be Notified: You have the right to be notified that your personal information is being collected and processed.

  • The Right of Access: You have the right to request access to the Personal Information we hold about you.

  • The Right to Rectification: You have the right to request that we correct any inaccurate Personal Information.

  • The Right to Erasure (Deletion): You have the right to request that we delete your Personal Information, subject to legal retention requirements.

  • The Right to Object: You have the right to object to the processing of your Personal Information, especially for direct marketing purposes.

If you would like to exercise any of these rights, please contact us through the contact information below.

4. RETAINING PERSONAL INFORMATION

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information, subject to any required legal retention periods.

5. COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Most browsers automatically accept cookies, but you can choose to refuse cookies or set your browser to alert you when cookies are sent. Please note that by disabling cookies, some parts of the Site may not function properly.

6. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mosmoody.co.za or by mail using the details provided below:

Mos Moody (Pty) Ltd.